Job Description

purpose:

• Meeting or exceeding sales and key performance indicator (KPI) targets for a defined area within the store
• Leading team members and coach them on an excellent consumer experience
• Assuming leadership responsibilities in the absence of the Store Manager
• Role model a culture of consumer centricity within the store

Key Accountabilities:

• Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
• Create an appealing, easy-to-shop environment for customers by coaching the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
• Monitors the products and resources available to customers within assigned area of responsibility by driving product replenishment, efficiency, and productivity from the stockroom to the sales floor.
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
• Minimizes loss by implementing and actively monitoring and tracking all loss prevention activities.
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
• Acts as a resource for escalated complex customer service situations (add to all leadership roles)
• Is a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Coach store team on Seasonal product and Brand product knowledge features and benefits, and unique selling points clearly to address consumer needs
• Demonstrates how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
• Support the training of the store team on all omnichannel related sales tools and digital consumer journey in the store
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance, in partnership with Store Leadership
• Supports store leaders with performance management data or task as needed.
• Understands Retail KPIs to help support established sales target and overall brand objectives.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Skilled in operating personal computers, POS systems, and various software packages including MS office.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Ability to learn and adapt quickly in a fast-paced environment
• Ability to operate independently and with discretion, work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, and crawl.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

  Qualifications:

• High school diploma or general education degree (GED)
• Must be 18 years or older.
• Minimum 12 months experience working in a retail environment.
• Advanced selling experience and comprehensive product, retail and industry understanding
• Desire to grow and develop into a people leadership role

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