Job Description
Job Title: Account Manager/Customer Success Manager
Location: Remote (Latin America - preferably Mexico or Colombia)
Salary: $1,500 - $1,800 per month (mid-level talent, 4-7 years experience)
Type of contract: Independent contractor
About the Role
We are seeking a dedicated and experienced Account Manager/Customer Success Manager to handle client communication and project management for Amazon launch services. This role supports a growing client base, ensuring smooth operational processes and client satisfaction in a dynamic, fast-paced digital agency environment.
Key Responsibilities
- Manage communication with clients regarding their Amazon launches, providing timely updates and solutions.
- Coordinate internal teams and external clients to ensure smooth project execution.
- Provide high-touch customer support, answering inquiries and addressing concerns quickly and professionally.
- Oversee client onboarding and guide them through the various stages of Amazon launch and management.
- Act as the primary point of contact for clients, offering consistent communication and ensuring customer satisfaction.
- Support project management tasks, including timelines, deadlines, and deliverables, to ensure the project is on track.
- Collaborate with internal teams to meet and exceed client expectations.
Requirements
Experience:
- 4-7 years of experience in account management or customer success, specifically within the Amazon seller ecosystem.
Location:
- Must be based in Latin America, preferably Mexico or Colombia.
Availability:
- Ability to work flexible hours beyond the typical 9-5, if necessary.
Skills:
- Strong written and verbal communication skills.
- Proven ability to manage multiple projects simultaneously.
- Deep familiarity with Amazon Seller Central and the Amazon selling ecosystem.
- Ability to provide high-level customer support, with quick response times to client inquiries.
- Solid project management skills and the ability to collaborate with cross-functional teams.
- Familiarity with Slack or other communication tools for client interaction.
Tech Stack
- Slack for client communication
- Amazon Seller Central (implied familiarity)
Benefits
- Remote work flexibility.
- Competitive salary based on experience.
- Opportunity to grow within a dynamic digital agency.
Job Tags
Flexible hours,