Job Description

Under the direct supervision of the Associate Director, Health Care, the Coordinating Manager carries out and performs supervisory activities in accordance with the established policies and procedures of the hospital. The Assistant Coordinating Manager performs functions to achieve and maintain seamless operations of the Phlebotomy department. The Coordinating Manager assists in the planning, controlling, coordination of administrative and office operations, and interpreting compliance with predetermined standards in accordance with hospital policy and regulatory agencies.

Summary of Duties and Responsibilities:

1. Oversees and manages the Phlebotomy workflow; delegates staff assignments to ensure seamless patient flow, and intervenes (as needed).
2. Answers telephone calls/emails in a timely manner; assists in physician inquiries, and records/delivers messages (as needed).
3. Provides administrative supervision of the Phlebotomy staff to ensure optimal departmental operations.
4. Monitors par stock levels including expiration dates and ensures supplies are readily available throughout all shifts.
5. Monitors the cleanliness of the Phlebotomy carts and ensures that they are functional for use; reports malfunctioning equipment/hazardous conditions observed.
6. Prepares and posts the Phlebotomy staff schedule within the designated time frames.
7. Allocates staff on the basis of workload, acuity, and availability; ensures adequate coverage on all shifts, and adapts to changes in workload.
8. Maintains accurate attendance records; tracks excessive tardiness and absences accordingly.
9. Ensures that staff are knowledgeable of current policies and procedures; ensures that procedural manuals are maintained and updated accordingly.
10. Attends and contributes to in-services, trainings, and staff meetings.
11. Assists in the training and competency assessment of personnel.
12. Assists in the onboarding of new employees.
13. Ensures that mandates and minimum employment requirements for staff are current and maintained at all times.
14. Runs productivity reports from EPIC/Cerner and utilizes data to drive/Improve quality and productivity.
15. Investigates complaints/fallouts; provides findings to Lab Administration and executes appropriate corrective actions) accordingly.
16. Participates in the counseling and discipline of employees promptly and effectively; completes/submits required documents appropriately.
17. Maintains employee records accurate, up-to-date, and secure at all times.

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