Job Description
Job Title: Call Center Customer Service Assistant
Location: Jersey City, NJ
Company: Bizz Link Text
Job Type: Full-time
Job Summary:
We are seeking a dedicated and customer-oriented Call Center Customer Service Assistant to join our team. In this role, you will be responsible for providing exceptional support to our customers via phone, email, and chat. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and promoting our products and services.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with account-related inquiries, including billing and order status.
- Identify and escalate unresolved issues to the appropriate department.
- Maintain detailed records of customer interactions in our CRM system.
- Participate in training sessions to stay updated on product knowledge and service protocols.
- Collaborate with team members to improve customer service processes and procedures.
- Meet or exceed individual and team performance metrics.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using computers and customer service software (CRM).
Job Tags
Full time,