Job Description
Call Center Customer Service Representative – Seasonal (NOT A REMOTE POSITION) Lake Hamilton, FL 33851 Responsibilities: - Answers incoming customer service calls.
- Provides accurate information on products and advertisements by using correct methods and tools.
- Processes orders, transactions and requests though the order entry program.
- Resolves customer issues or complaints in a timely and efficient manner.
- Accurately documents customer accounts of interactions, inquiries and issues for supervisor review and resolution.
- Meets and exceeds customer service standards by handling calls in a friendly, courteous and professional manner.
- Collaborates with other team members to ensure excellent customer service and a positive work environment.
- Participates in staff meetings for daily updates and changes, as well as other meetings, as required.
- Performs other related duties as required and assigned.
Requirements: - High School or equivalent required
- Customer service experience
- Schedule flexibility
- Phone etiquette
- Excellent oral and written communication skills
- Problem solving
- Proficiency with typing
- Ability to multitask
- Call center experience
- Must pass Background & Drug Screening.
Shifts: 2nd shift- start 1pm (8hr shifts-with 30 min lunch)2 Rotative Days off. Ex: your days off can rotate through the week, can fall on weekdays or weekend days or both. They will not be consecutive 2 days, but they will be 2 days off within the 7 weeks. Pay: $17.50/hour
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Job Tags
Full time, Seasonal work, Shift work, Weekend work, Afternoon shift, Weekday work,