Job Description

Client Care Advisor – Be the Heart of Our First Impression

Location: Greenville, SC

Job Type: Full-Time | Onsite

Are you someone who thrives on meaningful conversations, listens with empathy, and loves guiding people toward solutions that make a real impact? If you're energized by helping others and want to play a key role in supporting seniors and their families, then the  Client Care Advisor position at  Comfort Keepers®is calling your name.

About Comfort Keepers®

Comfort Keepers is a trusted leader in in-home senior care. For over 20 years in the Upstate, we’ve been helping seniors thrive safely and independently in the place they love most—home. We're expanding our Greenville team and looking for a people-first professional to join us in  elevating the human spirit .

Why This Role Matters

As our  Client Care Advisor , you’re often the very first voice a family hears—whether they’re navigating a crisis or just starting to explore care options. You’ll guide them through our intake process with compassion, curiosity, and confidence, helping them feel heard, understood, and supported every step of the way.

What You’ll Love About Working with Us

• A warm, family-first culture
• Competitive pay and benefits
• Paid time off + holidays
• Medical, dental, and vision plans
• 401(k) retirement plan
• Disability and life insurance
• Ongoing training & professional development

What You’ll Do

• Be the go-to phone contact for prospective clients and families
• Listen actively, ask the right questions, and guide callers to the best care solution
• Schedule and coordinate care consultations with empathy and efficiency
• Complete all intake paperwork and onboarding documents with clarity and accuracy
• Collaborate closely with our care and sales teams to ensure seamless service delivery
• Track referral activity and follow up with leads to convert inquiries into clients
• Participate in an on-call rotation to respond to incoming needs (clients and caregivers)

What We’re Looking For

• A  people person who enjoys conversation and genuinely listens
• Strong written and verbal communication skills
• Detail-oriented and organized, even in a fast-paced environment
• Comfort using Microsoft Office and other digital tools
• Ability to maintain confidentiality and professionalism at all times
• High School diploma required (Bachelor’s preferred)
• Valid driver’s license and ability to pass background and drug screening

Ready to Join Us?

Apply today and  start making a difference in the lives of seniors and their families in Greenville, SC.

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