Job Description

Job Summary

ARK Homes for Rent is seeking an experienced Community Manager to oversee a portfolio of 126 townhome rentals. This individual will deliver high-level customer service in a fast-paced, high-volume environment, with a focus on maximizing occupancy, maintaining resident satisfaction, and ensuring the efficient operation of the community. The ideal candidate will manage day-to-day property operations, resident relations, and reporting while maintaining compliance with company policies.

Essential Job Duties and Responsibilities

• Manage the operations of 126 single-family rental homes, ensuring effective leasing and resident satisfaction.
• Ensure adherence to all ARK Homes policies and procedures, supervising all on-site staff to maintain compliance.
• Serve as the primary contact for resident relations, addressing inquiries, concerns, and service requests in a timely manner.
• Oversee all aspects of leasing operations, including preleasing, home delivery, vacant inventory management, rent specials, and lease renewals.
• Track and manage collections and delinquency issues.
• Monitor property maintenance operations, including warranty and non-warranty work.
• Assist with oversight of property-level Accounts Payable (A/P) for assigned homes, ensuring the accuracy of invoices and expenses.
• Communicate with vendors regarding services and repairs, ensuring that all work is completed to satisfaction.
• Address property-related issues, including resident access to amenities, gate codes, violations, and complaints.
• Coordinate special projects and initiatives related to the assigned portfolio.
• Other duties may be assigned as needed by the company.

Data Integrity & Document Management

• Maintain accurate and up-to-date resident and property files, including leases, addendums, and communications.
• Ensure all documentation is organized and in compliance with company standards.

Skills & Specialized Knowledge

• Strong customer service skills, with excellent communication, organizational, and interpersonal abilities.
• Positive, proactive attitude with a commitment to achieving results and meeting goals.
• Experience with property management software (e.g., Yardi, Rent Café, Salesforce) and Microsoft Office Suite.
• Ability to handle diverse situations effectively and remain calm in a high-pressure environment.
• Capable of working independently and collaborating with various teams.
• Excellent multi-tasking abilities and problem-solving skills.
• Upbeat personality and demeanor, with a strong drive for excellence.
• Self-starter, able to work with minimal oversight.

Qualifications

• Minimum of 5 years of experience in single-family rental management is preferred.
• Proven experience in managing, training, and supervising staff or teams, with the ability to motivate and lead others to achieve company goals.
• Real Estate License (or willingness to obtain one).
• Proficiency in Yardi and Microsoft Office Suite.

Benefits

• Competitive compensation package.
• Comprehensive benefits, including Medical, Dental, and 401K.
• Paid Time Off and holiday schedules.

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