Job Description
Company Overview:
Lems Shoes' philosophy is simple – shoes should be designed using the bare minimum. They should fit the foot’s anatomy, while allowing your feet to move like you’re wearing nothing at all. Instead of spending time trying to develop the next footwear fad, we dedicate ourselves to creating sustainable shoes that consider the foot above all else.
Lems is seeking a driven, outgoing, and hard-working Customer Service Representative who can assist in the daily operations of our footwear company. We are an exciting, fast-paced company that works hard and has fun while doing so. As we continue to grow, we would like to add members to our small team who are passionate and motivated to help elevate our growth. We are a small company of nine, looking for an individual who can work well in a team environment.
Essential Job Functions:
- Respond to customer emails, phone calls, and live chats in a prompt and professional manner through Zendesk
- Use E-commerce platform Shopify to place and manage orders
- Determine defective issues and process warranty claims
- Process returns
- Attend weekly customer service meetings and report in on Customers' Complaints, Design Requests, Returns Information, and Defectives
- In-depth knowledge of Lems Shoes/Zero-Drop footwear
- Work during major sales, which can include working during holidays and weekends
- Other duties as needed
Qualifications:
- 1-2+ years of experience in customer service, using Zendesk, Shopify, or other similar platforms
- Knowledge of minimalist footwear and its benefits is preferred, or the ability to learn the ins and outs of the shoe industry and Lems Shoes specifically
- Strong written and verbal communication skills
- Proficiency with Google Drive
- Positive attitude and a team player
Job Type:
- Full-time
- 35-40 hours/week - Monday - Friday from 8am - 3pm
- Competitive Salary Pay - $36,000/year
- Benefits include: Healthcare, Dental, Vision, 401k, and PTO
Job Location:
- Lems Shoes Office, Boulder, CO 80301
- In-office position, remote on Fridays
Please send your resume and cover letter addressed to Connor at support@lemsshoes.com. We look forward to hearing from you!
Job Type: Full-time
Pay: From $36,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Job Tags
Full time, Work at office, Remote work, Monday to Friday, Flexible hours, Weekend work,