Job Description
Title : Customer Service
Location : San Antonio, TX
Job Type: Contract
Compensation: $18+/hr.
Brief Description of the Project and Responsibilities:
- Handle all customer-facing issues on the mobile app, including adding points or issuing refunds.
- Utilize templated responses for customer interactions.
- No technical skills required.
- Follow the escalation chain as needed.
- Ensure dependability over the weekend while working from home (Saturday, Sunday).
- Maintain productivity and have access to the internet.
Must-Have Skills/Technologies:
- 1-2 years of previous experience in customer service/ customer care.
- Experience with chat and phone customer intake (1-2 years).
- Strong written communication skills.
- Ability to use templated responses and adapt them as needed.
Job Tags
Contract work, Work from home, Sunday, Saturday,