About the Job:

Job Title: Bilingual Spanish/English-Loyalty Services Representative

Location: Chicago, IL

Duration: 6 Months (CTH)

No. of Positions: 1

SKILLS

•Provide a needs analysis assessment for what a policyholder may need

• Strong verbal and written skills

• Ability to partner with others to resolve issues resulting in service or claim related issues

• Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

• High School Required; bachelor’s degree preferred

• Minimum 1 year previous contact center experience

• Previous Retention skills within a contact center environment preferred

• Previous sales experience a plus

• Licensed to sell health/life Insurance a plus