Job Description
Must Haves:
- 3+ years of inbound call center experience
- 1+ year of remote work experience, preferably in a finance/banking/payments environment
- Experience working in a fast-paced environment – OK with making on average 40+ calls each day
- Needs to be tech savvy: experience working with technology, computers, etc.
- A great communicator - both written and verbal
- Must have good internet connection because remote position
Plusses:
- Experience working at a startup (fast paced, changing environment)
- Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)
Responsibilities:
- Primary work will come from inbound calls, outbound calls, and email support requests
- Assist with customer support such as answering customer emails, customer phone calls, processing payment records, provide customer account coordination
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
- Become an expert with our software solutions, including Salesforce.
Job Tags
Work experience placement,