We are searching for a Customer Service Representative on behalf of our client. The person will handle escalated troubleshooting calls and provide administrative support. The ideal candidate will have good problem-solving skills and a strong commitment to customer service.
Location: Juno Beach, FL
This is a 1 yr. contract assignment (W-2)
Pay rate: $20.00/hr.
Key Responsibilities:
Troubleshooting:
• Handle escalated troubleshooting calls and provide advanced support for EV charger issues.
• Communicate clearly and empathetically with customers.
• Document troubleshooting steps and resolutions.
Administrative Support:
• Schedule and coordinate installation and maintenance appointments.
• Process online enrollment applications including reviewing photos to determine if they meet qualifications.
• Maintain and organize customer records.
• Perform various administrative tasks like data entry and filing.
Qualifications:
• Experience in customer service or technical support preferred.
• Strong communication and problem-solving skills.
• Organized and able to manage multiple tasks.
• Proficient with basic computer software and systems.
• High school diploma or equivalent required.
EOE of Minorities / Females / Vets / Disability. FL: # 17758