Job Description
Seeking a full-time on-site role for a Customer Service Representative with a healthcare company specializing in custom earplugs and earpieces as well as other products to protect and enhance hearing, facilitate communication, and support hearing care professionals.
RESPONSIBILITIES:
- Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.
- Provide knowledgeable answers to questions about product, pricing, and availability.
- Place, revise, return orders and confirm with customers.
- Maintain detailed records of customer interactions and transactions in our ERP and CRM systems.
- Contribute to the continuous improvement of customer service processes and procedures.
- Escalate complex issues to appropriate teams or management as needed.
- Work with internal departments to meet customer's needs.
QUALIFICATIONS:
- At least 1-3 years of relevant customer service experience.
- Excellent phone etiquette, verbal, written, and interpersonal skills.
- Tech savvy - able to operate multiple IT systems simultaneously.
- Ability to multi-task, organize, and prioritize work.
BENEFITS:
We offer employees and their families a comprehensive benefits package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent on the role, work schedule, or location and include the following:
- Healthcare (medical, prescription drugs, dental and vision)
- 401k retirement plan
- Paid time off and sick pay
- Employer-paid life insurance
- Employer-paid short-term and long-term disability
Job Tags
Full time, Temporary work,