Job Description
Job Title: Customer Service Representative (Bilingual)
Temp-to-hire
Start Date: As soon as possible
CornerStone TTS is currently seeking a Production Support Specialist for a growing client in Irving, TX. This is a full-time, temp-to-hire opportunity offering long-term potential with a company that values integrity, reliability, and professionalism.
This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should possess strong communication skills, a customer-first mindset, and be comfortable working on-site on a daily basis.
Responsibilities:
- Respond to customer inquiries via phone, chat, and email
- Provide Level 1 break/fix support and troubleshoot software or access issues
- Perform data entry and assist with order tracking and billing inquiries
- Escalate unresolved issues to internal teams when appropriate
- Contribute to a team-oriented, open-door environment focused on customer satisfaction
Requirements:
- 2+ years of customer service, call center, or help desk experience
- Bilingual – English/Spanish is required
- Excellent verbal and written communication skills
- Professional, punctual, and dependable
- Ability to work 100% onsite now and after a planned local office relocation in mid-2025
- Proficiency with Microsoft Excel and data entry systems preferred
What’s Offered:
- Full-time, temp-to-hire opportunity with long-term growth potential
- Stable and supportive team environment
- Opportunity to contribute to process improvement and customer satisfaction
- Competitive pay with consistent hours
Job Tags
Full time, Temporary work, Work at office, Local area, Immediate start, Relocation,