Job Description
Customer Support Specialist
Hybrid / Remote - Leawood, KS
We're looking for a Customer Support Specialist to help deliver responsive, accurate support to our customers via phone, email, and live chat. If you're tech-comfortable, detail-focused, and customer-driven, we want to hear from you. This role is heavily remote based with occasional need to be onsite should remote connectivity issues arise.
What You’ll Do:
- Respond promptly to phone, email, and chat inquiries
- Troubleshoot basic technical issues and escalate when needed
- Document all customer interactions clearly and accurately
- Flag patterns or recurring issues to internal teams
- Follow assigned schedule and communicate promptly if changes arise
What You’ll Need:
- High school diploma or GED required; bachelor’s preferred
- 1+ year experience in a call center or customer support environment
- Strong communication skills, both written and verbal
- Comfortable with device troubleshooting and multitasking across platforms
- Proficient in Microsoft Office tools
- Detail-oriented, adaptable, and team-focused
Pay
Schedule options
- Monday through Friday with possible Saturdays (OT)
- Shifts: 9a–6p, 11a–8p, or 12p–9p
Job Tags
Shift work, Saturday, Monday to Friday,