Job Description

The Director of Operations is responsible for the day-to-day leadership and performance of a defined group of outpatient imaging centers across multiple geographies. This leader ensures the delivery of exceptional patient care, operational efficiency, team engagement, and financial performance. Working closely with cross-functional partners, the Director drives execution of company standards, supports regional/center-level leadership, and continuously identifies opportunities for improvement including workflow optimization to positively impact throughput, decrease cancelations, and increase revenue. This is a critical role is sustaining growth and scaling operational excellence across a mature regional footprint.

Essential Duties and Responsibilities

Operational Leadership

• Oversee daily operations of imaging centers in assigned geographies, ensuring consistent execution of business and clinical workflows.
• Partner with Regional Operations Managers and Center Managers to drive efficiency, staffing optimization, scheduling, and patient throughput.
• Lead execution of company priorities, process improvements, and standard operating procedures across all locations.
• Support division leadership in budget and forecasting process.

Performance Management

• Monitor and manage operational KPIs, financial results, and quality metrics across assigned centers.
• Optimize workflow to positively impact throughput, decrease cancellations, and increase revenue.
• Identify and resolve performance gaps through proactive problem-solving, coaching, and support.
• Utilize division talent and expertise to achieve division goals and optimize staffing in alignment with the labor model
• Share best practices for center operations and remote coverage.
• Collaborate with the finance team to manage budgets, forecasts, and P&L accountability at the center level.

Team Leadership & Development

• Directly supervise and develop Regional Operations Managers and other operational staff, fostering a high-performance culture.
• Ensure effective onboarding, training, and performance management practices across teams.
• Promote a culture of accountability, collaboration, and continuous improvement.

Cross-Functional Coordination

• Serve as the primary operational point of contact for centralized services teams (e.g. centralized patient services, RCM, HR, IT, compliance, clinical COE).
• Partner with sales leadership to ensure priorities are aligned and adjusted as needed to meet demand with modality offerings.
• Support the rollout of enterprise-wide initiatives, technology updates, and new workflows across assigned centers.
• Ensure alignment with corporate policies, compliance standards, and quality goals.
• Represent operational interests in regional and enterprise forums, advocating for resource needs and operational input.

Minimum Qualifications

• Bachelor’s degree required; healthcare administration, business, or related field preferred.
• 8-10 years of operational leadership experience within a multi-site healthcare or outpatient services setting; Imaging experience a plus
• Experience managing frontline teams and delivering results across distributed locations.

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