Job Description

Summary

The Enterprise Resource Planning (ERP) Systems Support Specialist provides a single point of contact for end users to receive support with the organization’s newly implemented D365 Finance & Operations ERP system (F&O). Work with accounting, operations, analytics, and IT in all aspects for the implementation, configuration, support, and optimization of Microsoft Dynamics 365 solutions.

Essential Duties & Responsibilities

• Provide front-end technical support for ERP systems.
• Set up and maintain approval workflows.
• Develop and maintain financial reports using D365 Financial Report Designer.
• Support new legal entity build (creation, data management, dimensions, parameters, etc)
• Participates in the process of change management for applicable improvements and enhancements to relevant systems and databases.
• Coordinates key users for testing and validations when changes to the system have been made.
• Creates and maintains ongoing accuracy and usability of the system user support documentation (user guides/troubleshooting guides)
• Works with functional areas to understand business processes and aids users in becoming more efficient and effective in using relevant systems and databases.
• Effectively communicate with internal and external stakeholders.

Minimum Qualifications

• 3-5 years of experience in ERP support, systems integration, or technical roles.
• Bachelor’s degree in computer science or similar field required or equivalent experience.
• Strong knowledge of accounting principles and data analysis tools.
• Ability to identify and resolve complex problems.
• Expertise and knowledge of database concepts, practices, procedures, structures, and systems
• Expertise of the Microsoft Office Suite.
• Excellent troubleshooting, communication, collaboration skills, and creative problem-solving skills.
• Excellent written and oral communication skills, in both technical and user-friendly language.
• Logical and efficient with keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Physical Requirements: The ability to complete fine motor functions. Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity.

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