Job Description
Overview:
POSITIONS SUMMARY:
The Usher ensures a seamless and enjoyable experience for guests attending live performances. The Usher assists guests with ticketing, providing directions around the theater, and answering questions about the show, all under close supervision. Additionally, this role helps to ensure that the theater remains clean and safety procedures are followed. The Usher's strong customer service skills and friendly demeanor contribute to the overall satisfaction of guests, enhancing their enjoyment of the performance and reflecting positively on the organization.
Responsibilities:
Essential Functions:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Assists guests with ticketing and seating arrangements, providing friendly and efficient service to ensure a smooth entry into the venue.
- Handles and processes ticket sales and exchanges under close supervision, accurately recording transactions and maintaining an organized ticketing system.
- Provides clear and concise directions to guests, guiding them to their assigned seats and assisting with any special seating requirements.
- Collects the necessary information from guests, such as feedback forms or surveys, to gather valuable insights and improve the guest experience.
- Communicates important information to guests, such as performance start times, intermission durations, and any venue policies or safety guidelines.
- Assists with inspecting and regulating the seating area, ensuring cleanliness, proper signage, and adherence to safety regulations.
- Monitors and documents any incidents or disruptions during performances, promptly resolving issues or escalating them to the appropriate personnel.
- Maintains a professional and welcoming demeanor, addressing guest inquiries and concerns with empathy and efficiency.
- May be exposed to casino-related environmental factors including, but not limited to, excessive noise.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- High School diploma preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards. ncial data and casino policies.
- Must successfully pass background check.
- Must maintain strict confidentiality relative to finadata and casino policies.
- Must successfully pass drug screening.
Additional Details:
ABILITY TO:
- Be flexible to work varying shifts and time schedules as needed.
- Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Must have a friendly, helpful personality enabling one to handle guest relations pleasantly and effectively.
- Must be able to stand for long periods of time (up to four hours in length).
Job Tags
Flexible hours, Shift work,