Job Description
Position: Field Implementation Specialist
Location: Major West Coast City within 25 miles from airport; 100% travel
Duration: Contract to Hire- 18 month minimum; up to 36 months (max) before converting to FTE
Job Description:
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
The Field Implementation Specialist is a national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/ instruments at customer sites.
You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week.
The Opportunity
- Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
- Validates analyzer installations
- Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
- Develops and delivers training to customers on customer platforms, processes and expectations, including planning and coordination for implementation
- Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
- Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)
- This is a field based role
Who You Are
- Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
- 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment
- ASCP Certification
Preferences
- Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
- Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
- Effective time-management, organization, and prioritization skills
- Ability to work as a field-based individual contributor with independence and autonomy
Job Tags
Contract work, Remote work, Night shift,