Job Description
A client of FireSeeds is seeking a Field Service Engineer to manage technical aspects of customer interactions, ensuring smooth system integration, deployment, and support for industrial monitoring solutions. This role involves extensive travel (50-75%) to project sites for system commissioning and training.
Key responsibilities include:
- Technical Integration: Overseeing installation and service of video surveillance, thermal imaging, and IR sensor systems.
- Customer Support: Managing CRM cases, troubleshooting issues, and providing training to clients and internal teams.
- System Design: Developing system architecture drawings and bills of materials.
- Sales Support: Assisting in RFP/RFQ responses and delivering technical training.
- Product Development: Gathering customer requirements to improve solutions.
Qualifications:
- Degree or experience in engineering, technology, or related fields .
- Networking knowledge (CCNA level) and experience with video monitoring systems.
- Proficiency in Microsoft Office, CRM software, Visio, and AutoCAD (preferred) .
- Ability to read blueprints (architectural, mechanical, electrical).
- Strong problem-solving, communication, and multitasking skills.
- Customer-focused with the ability to work independently and in teams.
- Fluency in another language and experience in customer service or technical sales is a plus.
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