Operator or dispatcher
Thurs/Fri 1130-2130, Sat/Sun 0630-1630
40hours per week Day shift
Onsite
Phoenix, AZ
Pay: $18.43/hr
6 months
1 year as a operator or dispatcher. Preferably in a law enforcement /jail/prison/hospital setting.
Operation of hospital telecommunications equipment, including switchboard, cell phones, pagers, and 2-way radios -Typing and the operation of personal computers and basic office related equipment.
Knowledge of: -Operating hospital communications equipment
-Answering, responding to, and transferring patient/ resident, public and employee calls
-General hospital services -Sends pages/messages to notification lists in the event of a hospital related Code or emergency situation
-Enters data and maintains accurate telecommunications-related 1databases, records, and logs, including the caller identification (CID) numbers used by employees or patients for long distance access
-Has working knowledge of Campus Support & Safety Controls equipment and procedures -Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Ability to: -Evaluate situations and exercise competent judgment under sometimes in stressful situations, in transferring, patching or placing emergency, and routine phone calls
-Speak in a clear and understandable voice and remain calm in receiving and dispatching calls -Communicate accurately, concisely and timely both verbally and in writing
-Provide outstanding customer service by responding to patient/resident, public and staff concerns/requests in a courteous and respectful manner
-Set up conference calls
-Dispatch staff via 2-way radios as/if necessary
-Maintain complete and accurate records and logs
-Perform basic arithmetic calculations
-Operate a variety of standard office equipment and telecommunications equipment requiring continuous or repetitive arm-hand movements
-Enter data or information into a terminal, PC or other keyboard device
-Collect and enter related data (such as Code Tracking) into spreadsheets and prepare written documents
-Understand and follow simple oral and written instructions in the English language
-Comprehend and make inferences from written material in the English language
-Work cooperatively with co-workers, staff and the public to provide information or to respond to emergency calls
-Deal calmly with difficult emergency situations or with upset customers
-Maintain regular and reliable attendance
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination