Job Title: Front Office Call Agent – Hiring FAST!

Location: Salt Lake City, UT

Pay Rate: $20/HR on W2 Only – NO C2C

Setting: Onsite Required (Hybrid/Remote is NOT an Option)

Duration: 7+ months.

Required Qualifications:

2-3 years related customer service experience or fraud experience
Strong understanding of the customer service experience.
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Education: High school diploma or GED

Responsibilities:

Accessing multiple electronic systems and document steps taken to efficiently service the customer
Determine action required based on established procedures to protect the Bank s assets; work with supervisor on handling more complex cases
Place appropriate hold on accounts deemed to have fraudulent activity and take appropriate steps to secure the account
Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

Remote job,