[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $23.79 per hour / Health, dental & vision / 401k / WFH supply budget - As a Support Specialist you'll: Serve as the primary point of contact for all Members; Answer inbound phone calls as primary responsibility, return calls, and follow up on emails; Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible; Escalate issues to the next level of Support when appropriate; Monitor and track support cases within Salesforce, WebPT's help desk and customer relationship management (CRM) system; Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution...Hiring Fast >>