Job Description
Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! The Night Auditor works from 11:00 pm until 7:00 am and is responsible for closing out the daily paperwork, prepping breakfast, watching security cameras, and providing exceptional service to our guests.
Responsibilities •Connect with the housekeeping department to ensure guest accommodations are ready
•Bookkeeping: keep accurate records of all hotel guest account information
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Mitigate customer complaints as needed
Qualifications •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations
•High school graduate, GED recipient, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
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