Job Description
Your next leadership move is just one check-in away!
The Westin Lake Mary is looking for a guest-focused, team-driven Front Office Manager to lead our front desk operation. If you thrive on creating memorable experiences, coaching teams, and staying cool under pressure—this could be your perfect fit.
What You’ll Be Doing:
- Lead, train, and support our amazing front desk team to deliver top-tier service
- Handle guest arrivals, departures, and everything in between with professionalism and care
- Jump in to resolve guest issues quickly and creatively
- Drive service scores, ensure brand standards are met, and lead by example
- Collaborate across departments to keep operations smooth and efficient
- Work primarily evenings, weekends, and holidays —our guests need us most then, and you'll be the go-to leader
What We’re Looking For:
- 2+ years of hotel front office or leadership experience
- Marriott background a plus
- Excellent communication, organization, and guest service skills
- Calm under pressure and great at juggling priorities
- Experience with Opera, GXP, and other Marriott tools preferred
- Must be available nights, weekends, and holidays as part of a rotating schedule
Why Join the Westin Lake Mary?
- Competitive pay and full benefits
- Deep Marriott travel discounts (yep, worldwide!)
- Positive and supportive work culture
- A great opportunity to grow in hospitality leadership
- Be the reason someone smiles at check-in. Join us and lead the way at the front.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Job Tags
Holiday work, Worldwide, Flexible hours, Night shift, Weekend work, Afternoon shift,