Job Description
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* THIS JOB IS LOCATED ON-SITE IN NANTUCKET *
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ABOUT THE ROLE
Award-winning, year-round resort on beautiful Nantucket Island is seeking a Front Office Manager (FOM) to lead guest services and front office operations, ensuring seamless day-to-day operations and delivering a world-class guest experience . This role collaborates across departments and has the autonomy to make guest-related decisions on behalf of the entire staff.
🏠 Housing assistance options available
KEY RESPONSIBILITIES
Guest Experience & Front Office Operations
- Act as the primary guest advocate, handling VIP arrivals, special requests, and feedback
- Oversee front desk and bell staff, ensuring a professional and welcoming environment
- Communicate guest needs with housekeeping and other departments
- Promote resort amenities, including dining and special events
- Serve as Manager on Duty in rotation with department heads
Team Leadership & Training
- Recruit, train, and mentor front desk and bell teams
- Conduct ongoing training and performance evaluations
- Lead daily briefings on operational updates, VIP arrivals, and events
Operations & Logistics
- Manage and train staff on RDP, Alice, and Saflok systems
- Oversee guest reservations, amenities, and special requests
- Maintain lobby presentation, transportation coordination, and daily Flash Reports
- Assist with concierge services , including dining reservations and island activities
Resort & Facility Oversight
- Ensure lobby, entrance, and outdoor areas are guest-ready
- Monitor beach chair and umbrella availability
- Work with housekeeping, F&B, and engineering teams on guest needs
General Management & Cross-Property Support
- Participate in Head of Department meetings
- Opportunity to work at sister properties
- Foster a positive, solutions-focused work environment
QUALIFICATIONS
- 3+ years of hospitality experience in a luxury resort or boutique hotel
- Strong leadership, team development, and training abilities
- Passion for exceptional guest service & personalized experiences
- Proficiency in hotel management systems (PMS, RDP, Alice, Saflok)
- Excellent communication & professionalism in a fast-paced setting
WHY JOIN US
- Work at a premier luxury year-round resort in Nantucket
- Be part of a highly respected hospitality team
- Competitive salary, benefits, & potential housing options
- Opportunities for career growth within our boutique resort collection
- Housing assistance options available if needed
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Job Tags
Outdoor,