Job Description
Job Title: Field Service Supervisor
Location: Richmond, VA
About Our Client
Our client is a premier full-service MEP contractor specializing in commercial HVAC, mechanical service, industrial refrigeration, and manufacturing. They’re committed to safety, integrity, empathy, and urgency in everything they do.
Position Overview
As a Service Supervisor, you’ll lead a dedicated team of technicians and apprentices, ensuring best-in-class safety compliance, operational efficiency, and customer satisfaction across a select portfolio of facilities. You’ll report to the Service Manager or Operations Manager and serve as the on-the-ground ambassador of our client’s brand.
Key Responsibilities
- Drive a safety-first culture by enforcing company and customer-specific safety protocols, conducting site assessments, and coaching best practices
- Lead, mentor, and develop HVAC service technicians and apprentices, modeling professional appearance and behavior
- Perform hands-on service and maintenance work as needed, including routine calls and maintenance-agreement inspections
- Oversee work quality: review completed tasks, ensure compliance with company standards, and complete all necessary documentation
- Collaborate with Service Coordinators on scheduling, technician assignments, and rapid resolution of customer issues
- Support talent acquisition and retention by identifying training needs and recommending top performers for advancement
- Partner with the Sales Team on major equipment repair/replacement estimates and draft service agreement proposals
- Manage budget objectives for assigned service work and propose process improvements to enhance service delivery
Qualifications
- Completion certificate from a trade apprenticeship program or ≥10 years of direct industry experience
- Master’s-level license (or ability to obtain DPOR license within 12 months)
- Deep knowledge of HVAC systems, Building Codes, ASHRAE standards, and OSHA regulations
- EPA-608 Universal certification (HVAC) and valid driver’s license with a clean record
- Proficiency with Microsoft Office and mobile field-service technologies
- Exceptional interpersonal skills, ability to multitask under urgency, and strong customer-centric mindset
Schedule: Full-time, Monday–Friday; occasional evenings/weekends and unscheduled overtime as needed.
EOE M/F/Disability/Vet
Job Tags
Full time, For contractors, Afternoon shift, Monday to Friday,