Job Description
Company Description
Ghost Systems, Inc. is a growing Managed Service Provider based in South Texas. We deliver IT solutions that empower our clients to focus on their business, not their tech issues. From cybersecurity to infrastructure design, we help reduce downtime, improve performance, and keep systems secure. We're a hands-on team committed to reliability, responsiveness, and top-tier service.
Role Description
We’re looking for a skilled IT Field Technician who’s comfortable with more than just desktop support. In this full-time, on-site role, you’ll be out in the field working directly with clients in Laredo and the surrounding areas. Your day-to-day will include everything from installing structured cabling and mounting access points to configuring workstations and troubleshooting networking issues. You’ll be a key player in delivering the tech behind small and mid-sized business operations.
Key Responsibilities
- Provide on-site and remote IT support to end users
- Troubleshoot desktops, printers, peripherals, and networking issues
- Install and terminate network cabling (Cat6, fiber, patch panels, etc.)
- Mount and configure hardware (servers, firewalls, access points, racks)
- Support VoIP systems, security cameras, and wireless infrastructure
- Perform system upgrades, patching, and preventative maintenance
- Document work performed and escalate complex issues as needed
- Collaborate with the helpdesk and network team to resolve escalated tickets
Qualifications
- Experience in technical support, cabling, or IT fieldwork
- Familiar with Windows environments, printers, routers, and switches
- Understanding of structured cabling standards and best practices
- Basic networking skills (IP addressing, DHCP, DNS, etc.)
- Ability to lift and handle equipment and work in tight spaces when needed
- Excellent communication and customer service skills
- Self-driven with strong time management abilities
- CompTIA A+ or Network+ a plus
- Valid driver’s license required
Job Tags
Full time,