Job Description

Job Title : JIRA Cloud Admin

Experience Required - 5+ Years

Must Have Technical/Functional Skills

Selenium, Test NG, Automation, SQL, Python

Roles & Responsibilities

Administer and configure Jira Cloud (Software and Service Management) and
Confluence Cloud environments for multiple lines of business.
Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
Engineers to implement Jira structures aligned with Amex’s Scaled Agile Framework (SAFe) and enterprise Agile standards.
Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
Support governance and compliance by ensuring configurations align with Amex security and audit standards.
Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
Develop documentation, training materials, and best practices to promote consistent usage across business units.
Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.

Salary Range - $90,000 to $110,000 per year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.