Job Description

JOB DESCRIPTION:
We are seeking an enthusiastic Commercial Services L&D Content Designer to evolve training content for Client General Managers and AboveProperty Leaders. In this role you will be collaborating closely with the broader Franchise and Owner Relations Group (FORG) team and the Commercial Services organization where youll be instrumental in continuing to make Client a leading hospitality company. Youll join a team that is passionate about diversity equity and inclusion and is committed to nurturing curiosity building new skills and fostering connections across the organization.





Training Strategy & Content
Own the role/responsibility for training needs across Commercial functions at a General Manager and Owner/Operator level

• Lead the strategy and skills trainings developing a comprehensive training path for virtual and inperson training.
• Understand and utilize commercial systems to create and deliver training across multiple systems.
• Develop and deliver content across commercial services functions for above property leaders aligning with nuances of Fullservices and select as well as franchised and managed components. Assist in the roll out of key commercial services training initiatives
• Measure behavior and drive adaption of tools post training
• Develop certification program for Commercial Services for General Managers and aboveproperty leaders
• Collaborate with other regions to support scaling programming for General Managers and aboveproperty leaders Learning & Development Administration
• Auditing and reviewing learning sessions to ensure all prerequisites are met and attendance is properly tracked in Client Learning Management System (LMS)
• Managing schedules class adjustments and maintaining accurate records for learning and development programs in the LMS
• Analyzing feedback and summarizing course satisfaction surveys to help enhance the effectiveness of learning initiatives.
  
  Communications & Coordination

• Managing email communications related to learning programs including participant notifications prework assignments and followup correspondence.
• Working with teams to streamline communication processes and enhance the efficiency of programrelated correspondence.
  Assessment & Reporting
• Supporting the creation analysis and reporting of knowledge assessments and program evaluations to ensure learning outcomes are met.
• Managing data pulls and adjustments for assessments ensuring accuracy and relevance for reporting purposes.
  
  

Experience and Qualifications Required:
**.** 7 years hotel experience including sales with Select and Full Service hotels
**.** 3 years Director of Sales experience in full service hotel and/or select regional experience both are a plus
Strong knowledge of transient group and leisure segments and understanding of marketing and revenue management functions
Proven ability to effectively communicate with varied stakeholder roles and levels
Experience in designing and developing interactive learning experiences
Multiple hotel and brand experience is a plus
Knowledge and use of Microsoft Suite (Word Excel PowerPoint Teams Forms)
Envision EAS TravelClick 360 Opera Reserve and Lanyon RFP proficiency
Strong organizational and communication skills
Ability to manage multiple tasks with attention to detail
Comfortable working in a remote environment
Outstanding project management time management and problemsolving skills
Demonstrates a commitment to core values



Preferred but not required:
Based in the Chicagoland area is a plus!
Experience in a management role
Bachelors degree in Hospitality Management Applied Learning Development or a related field
HSMAI CHSL CRME CHDM ( Certification HSMAI Global) Preferred
Experience with tools and systems
Experience with Kahoot! online gamebased learning platform
Ability to travel primarily in region approx. 50%
Experience working in a teamoriented collaborative environment.
Highly selfmotivated and directed with the ability to effectively prioritize and execute tasks while under pressure.

Job Tags

Similar Jobs