Job Description

Location: Sherman Oaks (will work on site in an office and will also need to travel off site to properties)

Schedule: Semi flexible - could be 7am to 4pm, 9am to 5pm, etc.

Compensation: 72k-83k DOE plus full benefits, 401k, bonus potential

JOB SUMMARY

The Leasing & Operations Specialist provides direct support to the VP of Operations and Operations Manager by assisting with financial performance, resident relations, leasing, and operational execution across the portfolio. The ideal candidate is a multifaceted professional who is well versed in Yardi, a leasing guru, a financial problem-solver, and someone who thrives in both corporate settings and onsite fieldwork.

This role requires travel throughout Los Angeles and the Valley to provide in-person support when needed and contribute to strategic initiatives at the corporate level.

ESSENTIAL FUNCTIONS

• Assist onsite teams in leasing activities, follow-up strategies, and maintaining high occupancy levels through market research and pricing analysis.
• Step in as a Community Manager or leasing support during staffing shortages or absences.
• Address and resolve resident issues quickly, efficiently, and in alignment with company standards.
• Train onsite teams in leasing, Yardi usage, and operational best practices to reinforce company objectives.
• Contribute to process improvement by supporting operational system enhancements and documentation accuracy in Yardi.
• Conduct research on submarkets, rental trends, and competitor properties to advise the VP of Operations and Regional Manager.
• Support online reputation management initiatives and social engagement at the property level.
• Attend scheduled manager meetings and company trainings to align with organizational goals.
• Act as a field ambassador for corporate initiatives—bridging communication and execution between teams.
• Perform additional duties as assigned by leadership.

SKILL SET (REQUIRED SKILLS AND OTHER FACTORS FOR JOB SUCCESS)

• Sound judgment, strong problem-solving and decision-making skills.
• Advanced Yardi knowledge with the ability to train and troubleshoot.
• Ability to thrive in both independent and team environments.
• Strong verbal and written communication skills.
• High emotional intelligence and professional demeanor.
• Dependability, initiative, and organizational skills.
• Ability to respond effectively in high-pressure situations.

PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES

• At least five years of experience in property management.
• Strong verbal and written communication skills.
• Strong interpersonal, customer service skills required.
• Ability to manage multiple projects while meeting deadlines.
• Contributes to building a positive team spirit. Team player is a must.
• Conserves organizational resources.
• Aligns work with strategic goals of the business.
• Motivates others to perform well.
• Manages difficult or emotional customer situations.
• Supports and explains reasoning for decisions.
• Develop innovative approaches and ideas.
• Gathers and analyzes information skillfully.
• Understands financial targets and budget goals.
• Attention to detail and a high level of accuracy.
• Mastery of Yardi systems, ledger reconciliation, and financial reporting.
• Strong leasing background with proven track record in occupancy success.
• Comfortable with onsite visits, staffing support, and cross-property responsibilities.
• Demonstrated ability to align operational tasks with broader business strategy.
• Capable of managing multiple priorities with exceptional attention to detail.
• Professional attire and communication skills are required.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Job Tags

Similar Jobs