Job Description
- Hybrid 3 days per week in Columbia
- 130-145K
Day-to-Day
Insight Global is seeking to hire a Senior IT Infrastructure Engineer to support an international electronics company. This role would sit in Columbia, MD with a hybrid schedule (3 days in office, 2 days remote). This role will be supporting and maintaining the Americas Data Center Network Infrastructure while providing follow-the-sun support to the customer’s global IT infrastructure.
- Maintaining Network & Network Security Infrastructure
- Provide complete operational life-cycle and project based support client infrastructure
- Participate in 24/7 follow-the-sun operating model along with EMEA and Asian region teams to support client infrastructure.
- Create and maintain SOPs, reference standards, architecture diagrams and other supporting documents as required.
- Continue to identify and implement regular operational activities that can be automated and or transitioned to Level 1 support after adequate documentation and knowledge transfer for swift issue resolution and better customer experience.
- As part of a larger team, maintain network infrastructure that meets and beats the established OLAs on both availability and performance.
- Follow client’s established ITSM standards while resolving incidents, problems & service requests and while making changes to Infrastructure.
- Continuously assess the technology and service risk within Americas Infrastructure and make improvements to mitigate those risks.
- Work independently, within a team environment to achieve business objectives.
- Minimum Domestic and International travel would be required
Must-haves
- Bachelors Degree in Computer Science or similar; or equivalent years of experience
- 3-5 years of 24/7 operational experience working on production infrastructure (on-call support)
- 5-7 years of hands on experience administering and architecting the following technologies
- Switching and Routing (LAN and WAN) protocols (VRF, EVPN, VXLAN, BGP, HSRP, LACP etc.)
- Network switches and routers - Cisco / Arista
- Aruba Edge Connect/ Silverpeak -SDWAN solution(s)
- Wireless
- Experience creating and managing Ansible playbooks to automate Network configurations and deployments
- Working knowledge of:
- IP Address Management (IPAM)
- GIT
- Python Scripting and Linux OS
- Experience creating SOPs and architecture documents
Plusses:
- ITIL certified
- ITSM - ServiceNow
Job Tags
Remote job, 3 days per week,