Job Description

The scope of the role is to manage the sales orders from boutiques, retailers and the e-commerce. Supports the Boutiques and the sales representatives to facilitate sales and establish Chopard as the partner of choice for all stakeholders. In addition, to ensure the efficient running of the Shipping and Receiving Department as it relates to all functions and to provide excellent and efficient customer service to all employees.

GENERAL RESPONSIBILITIES

Order management end- to-end management.

Reception of orders from Boutiques, Retailers, E-commerce and inventory team for North America

If necessary, source products from boutiques and retailers (memo) or when not in stock from the factories

Enter order in Oracle.

Prepare the merchandise by printing price tags and warranty.

Prepare Oracle paperwork (Invoice)

Prepare shipping paperwork (FedEx or MALCA Amit)

Request the merchandise from storage location (Vault or Boutiques)

Coordinate quality control of merchandise with After Sales

Coordinate and ensure shipping and communication of details to retailer.

Follow-up on delivery status

Service to boutiques and retailers.

Ensure excellence in Service to boutiques and wholesale customers and make sure that Chopard is a reliable and preferred partner.

Respond to all types of support demands (price request, stock information etc.)

Log requests

Control product availability and advise on possible delivery date

Source products with boutique, other retailer (memo), or when not in stock USA raise an overseas request

Backorder / tray merchandise release administration

Communicate available backorders with Area Sales Manager

Coordinate invoicing, shipping and delivery.

Consignments (memos)

Receive request for Memo

Source and prepare pieces (tags/price control)

Make pro forma invoice with Memo additional 5%

Coordinate shipping

Follow up on Memo

1. Weekly report Neiman Marcus and Saks
2. Other retailers

Invoice item once sold

Returns administration

Research history of returned item (purchase date, price)

Obtain formal approval and grant a credit to the customer.

Update the merchandise returned in Oracle

Transfer piece to inventory or refurbishment.

Analyze list of returns to determine possible quality patterns.

Coordination with production facilities

Enquire with production facilities in Switzerland and Germany about stock availability and delivery schedules.

Follow-up on delivery schedules with production facilities

High Jewelry requests

Receive retailers request for price and specifications.

Control price, cost and margin, make required adjustment.

Transfer order to HJ department.

Act as liaison between retailer and the HJ department.

Participate to the wholesale success by generating additional sales through:

Tight coordination with Account Manager

Support to the Account Manager in identification of opportunities with retailers.

Support to the Account Manager in active consignment management.

Special events preparation and participation

Assist the boutiques and sales representatives in the preparation and/or execution of special events such as private sales or trunk shows

Prepare private sale or trunk show merchandise selection.

Prepare and coordinate shipping and paperwork.

On occasion, travel to private sales and trunk shows to support employees and/or retailers.

Shipping Department

• Supervise and oversee all of the Shipping and Receiving functions of Chopard USA.
• Work closely with all departments to facilitate the prompt and efficient receipt and shipping of merchandise and related products.
• Works closely with Sales Administration to advise them that QC has returned merchandise to be shipped to clients; ensures the correct matching of model number, serial number, price, any related information and airway bill for each appropriate client. Ensures that all documentation, i.e., warranty and invoice are all included in the Chopard blue folder.
• Daily acceptance and signing for all packages and mail (certified, overnight, registered) received by NY from domestic and international locations.
• Works closely with all to handle transport of goods as needed in a prompt and timely manner.
• Upon receipt of items, will contact all pertinent parties of receipt of goods.
• Will handle the mailing of product to boutiques, retailers as well as any wholesale account; ensuring that correct invoices, paperwork, if applicable customs paperwork is included, keeps copies of all documentation.
• Using FedEx Ship Manager system, creates all labels needed for mailing, keeps track of all as per company policies.Prior to surrendering packages to FedEx, any carrier, or Security checks and re-counts to ensure accuracy.
• Secures all related product at the end of the day by placing product into the vault for safe keeping.
• Ensures that the work area is always neat and clean to prevent goods getting lost or damaged.
• Assist with inventory as required.
• Conscious of the need to work “under the camera” to be able to go back to track any issue that may be solved in reviewing the tapes.

Other

On occasion, support Boutique or PR department in photo shoot coordination.

Inventory control support (quarterly and as required)

SUPERVISORY RESPONSIBILITIES

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This position has no supervisory responsibilities

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Provides work direction only

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Provides work direction and gives input on hiring, promotions, transfers, performance management, discipline and termination

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Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline and termination

WORKING CONDITIONS AND ENVIRONMENT

• Requires working in a normal business office environment
• The noise level in the office is moderate.
• This role will require significant time spent on the telephone and sitting.
• The job requires extended periods of sitting (90% for computer and telephone inquiries) and standing (10%) while carrying out the normal daily activities.
• May lift or move office products and supplies, up to 20 pounds.

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