Job Description

REQ: Operations Manager

Location : 3 days/week on site in Boca Raton, FL

BR: $80-100K +bonus potential

JOB DESCRIPTION

We are seeking an experienced Operations Manager to drive operational excellence for our client in the digital wound care management space. This role will focus on building and optimizing processes, managing SaaS tools, and ensuring smooth cross-functional collaboration. The ideal candidate thrives in fast-paced SaaS environments and has a strong background in process improvement, data analysis, and technical tooling. We are looking for a highly analytical and process driven individual to establish SLAs, optimize existing processes, and create new process flows where gaps are identified. This person will have the opportunity to help scale a growing organization during a time of unprecedented growth.

Responsibilities

• Build/optimize processes across Sales, CS, Product, Finance
• Manage SaaS tools (CRM, analytics, billing, support systems)
• Create dashboards (MRR, churn, usage, KPIs)
• Cash to cash - invoices / collections
• Benefit management - 401K / HC / Employee management
• Coordinate cross-team operations and OKRs
• Support compliance (HIPAA, SOC2 in healthcare SaaS)
• Improve onboarding workflows and business efficiency

Key KPI's

• Onboarding time, Churn rate (indirectly), Process efficiency / automation coverage
• Revenue leakage prevention, Accuracy of CRM and billing data
• SLA adherence between internal teams

Core Skills

• Data analysis, Process design, Cross-functional communication
• Systems thinking, SaaS metric literacy
• Technical tooling (CRM, billing, automation tools)

Experience:

• 5+ years in Operations, BizOps, RevOps, or similar roles.
• Experience working in a SaaS or tech company , ideally during growth or scaling.
• Strong background in process improvement and cross-functional project management.
• Hands-on experience with key SaaS tools: CRM (HubSpot/Salesforce), billing (Stripe/Chargebee), support tools (Zendesk/Intercom), and project tools (Asana/Jira/Notion).
• Ability to build and manage KPI dashboards (MRR, churn, onboarding, usage).
• Strong analytical skills; Excel/Sheets required (SQL a plus).
• Experience with workflow automation (Zapier, HubSpot workflows).
• Comfortable collaborating with Sales, CS, Product, Engineering, and Finance.
• Strong documentation and SOP creation experience.
• (Optional for healthcare SaaS) Familiarity with HIPAA/SOC 2 or regulated environments.

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