Pelvic Path Physical Therapy is seeking a dedicated and compassionate Virtual
Patient Care Coordinator to join our team. As a Virtual Patient Care Coordinator, you
will play a crucial role in providing exceptional care, as the first point of contact for our
patients in need. You will be responsible for guiding patients through their intake
process, coordinating appointments, and ensuring efficient communication between
patients and our pelvic health specialists.
Key Responsibilities:
1. Patient Intake and Navigation:
● Guide patients through the intake process, ensuring all necessary
information is collected accurately and efficiently.
● Provide clear and concise information to patients regarding our services,
including pelvic health assessments and treatment options.
● Assist patients in navigating our online platform for scheduling
appointments, accessing resources, and communicating with our team.
2. Appointment Scheduling and Optimization:
● Coordinate appointments for consultations and follow-up sessions with
pelvic health specialists.
● Utilize scheduling software to optimize therapist schedules and ensure
efficient use of time.
● Communicate appointment details, including date, time, and virtual
platform instructions, to patients in a timely manner.
3. Communication Liaison:
● Serve as the primary point of contact for patients, promptly addressing
inquiries via phone, email, and online chat.
● Facilitate communication between patients and pelvic health specialists,
ensuring that patient concerns and questions are addressed promptly.
● Maintain clear and professional communication with internal team
members to facilitate a seamless patient experience.
4. Administrative Support:
● Assist with administrative tasks, including data entry, documentation,
and Superbill generation.
● Maintain accurate patient records and ensure compliance with privacy
regulations, such as HIPAA.
● Collaborate with Operations Manager and therapists with regard to
patient billing or insurance-related / Superbill issues.
Qualifications:
● Bachelor's or Associate’s degree in communication, business administration, or
a related healthcare field preferred.
● Previous experience in a patient care coordination role preferred, preferably in a
healthcare or telemedicine setting.
● Strong communication skills, both verbal and written, with the ability to
effectively interact with patients and healthcare professionals remotely.
● Proficiency in using virtual communication tools (Slack), scheduling software,
Excel, Word, Gmail, CRM and electronic health records (EHR) systems.
● Excellent organizational skills and attention to detail, with the ability to manage
multiple tasks simultaneously in a fast-paced environment.
● Empathetic and patient-centered approach to care, with a commitment to
providing exceptional customer service.
● Ability to consistently work within Pacific Time business hours.
Application Process:
To apply for the Virtual Patient Care Coordinator position at Pelvic Path Physical
Therapy, please submit your resume and a cover letter detailing your relevant
experience and qualifications to marci@pelvicpath.com . We look forward to reviewing
your application and potentially welcoming you to our dedicated team of healthcare
professionals.
About Pelvic Path:
Pelvic Path Physical Therapy has redefined the approach to pelvic health within a
whole-body framework. Since 2019, we’ve been committed to quality care for both
our patients and our dedicated staff. Our one-on-one, hour-long sessions reflect
our belief in providing the time and resources necessary for true success. We’re
not just a clinic; we’re a team with a strong culture, dedicated to continuous
growth, mentorship, and professional development.
Schedule:
15-20 hours per week