Job Title: Project Manager / Business Analyst
Job Location : Denver ,CO
Job Mode : Day 1 Onsite
Notes : Current Telecommunication Domain Experience needed
Responsible for leading the efforts in the triage/resolution of order fallouts and identification of root cause while maintaining system integrity and operations of the existing provisioning systems, deployment of new products, and assisting with projects.
DUTIES AND RESPONSIBILITIES
Fallout assignments are assigned to the team and completed within SLA
Track fallout assignments and adherence to completion by offshore team members
Lead the efforts in the identification of issues to include tracking and development of solutions to automate repeated process/steps/tasks
Lead the root cause analysis process for any new issues/ticket pattems identified by the
team
Lead the efforts in identifying resolution steps for individual errors
Act as the liaison between onshore and offshore resources to ensure practical and technical knowledge is passed throughout the teami
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree Engineering, Information Technology, Computer Science or related field, and/or related work experience.
Minimum five (5) years experience in Application/Provisioning Support, Telecommunications, or other related fields
ADDITIONAL JOB QUALIFICATIONS
Established knowledge in using ticketing and software tools such as: BMC Remedy, Incident Portal, Jira, Cherwell etc.
Experience operating as a lead resource to an offshore team of at least 5 other members
-Experience in using/writing queries/dashboards in Splunk
Experience in Telecom industry, specifie to provisioning flow for HSD, Voice, Video line of business
Established knowledge and experience in writing queries against databases - preferably
SQL, Hadoop, DocumentDB (AWS)
Highly organized with exceptional attention to detail
Excellent oral and written communication skills
Ability to adapt communication style to effectively work with multiple levels within an organization
Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
Established knowledge and experience using development tools, application frameworks, and testing tools
Knowledge of REST API and WebAPI
Experience with diagramming software, such as Visio
Thanks & Regards
thomas@ampstek.com