Job Description
We are seeking a detail-oriented Release of Information (ROI) Associate to support the secure handling, processing, and release of medical records for hospital and clinic patients. This role plays a critical part in ensuring compliance with medical, legal, ethical, and regulatory requirements while delivering excellent customer service.
Title : Release of Information Associate
Location : Aurora, CO 80045
Type : 100% Onsite
Duration : 6+ Month Contract
Pay : $20 - $23/hour W2
Shift : Monday - Friday, 8am - 5pm
Description :
Key Responsibilities
- Protect the confidentiality and security of patient health information in compliance with all applicable laws and regulations
- Verify authorizations and ensure proper documentation prior to releasing medical records
- Retrieve and review medical records for completeness, accuracy, and regulatory compliance
- Perform end-to-end release of information processes using electronic health record (EHR) and hospital systems
- Meet productivity and quality standards related to record release and customer service
- Provide professional telephone support to clients and requestors throughout the ROI process
- Assist with additional functions as needed, including invoice processing, collections, and releasing information to payers in support of the revenue cycle
Qualifications
- High School Diploma or GED required
- No prior experience required — training provided
- Strong attention to detail and ability to follow established procedures
- Basic computer skills and comfort working with electronic systems
- Clear communication skills and customer service mindset
- Ability to manage routine tasks in a structured, compliance-driven environment
Job Tags
Contract work, Monday to Friday, Shift work,