Job Description

About Us:

An American landmark since 1991, Pawn Superstore is recognized as the largest pawn store in the United States. Our mission is to provide short-term loan solutions while offering a one-of-a-kind shopping experience. Known for our history of innovation and leadership, we attract customers from around the world with our exceptional collection of luxury goods, rare collectibles, and high-value items—from designer handbags to classic vehicles.

As we continue to grow, we're looking for motivated and customer-focused Sales Associates to join our in-store team and deliver an exceptional experience to every guest who walks through our doors.

Position Overview:

As a Sales Associate, you'll be the face of our retail store—interacting directly with customers, showcasing high-end merchandise, and helping individuals find everything from fine jewelry and watches to firearms, tools, and luxury items. Your ability to provide top-tier service and drive in-store sales plays a critical role in our brand’s success.

Key Responsibilities

• Deliver an exceptional customer experience through product knowledge, relationship building, and high-level service.
• Educate customers on products including jewelry, watches, handbags, firearms, and tools.
• Assist customers with loan transactions, negotiations, and product trade-ins.
• Maintain the visual presentation and cleanliness of the showroom.
• Process transactions, returns, and inventory restocks accurately and efficiently.
• Support cross-functional collaboration with e-commerce and inventory teams.
• Stay updated on product knowledge, pricing trends, and promotions.
• Handle high-value merchandise with care, discretion, and professionalism.

Qualifications

• 2+ years of retail or sales experience, preferably in luxury goods, pawn, jewelry, or high-ticket items.
• Strong interpersonal and negotiation skills.
• Ability to build rapport and trust with a diverse customer base.
• Comfortable working in a fast-paced, commission-driven environment.
• Familiarity with POS systems and inventory tools.
• Interest in luxury goods, collectibles, and rare items is a plus.
• Bilingual (Spanish) is a strong advantage.
  

What We Offer

• Competitive Base Pay + Commission Bonuses
• Exclusive Training in Luxury Product Sales
• Growth Opportunities in Retail & Leadership
• Medical, Dental, & Vision Benefits
• Paid Time Off
• 401K Retirement Plan & Life Insurance

Additional Information:

American Pawn & Jewelry, Inc. is a privately owned company, our values form the foundation of everything we do. We believe in creating an environment where people can perform at their best and feel fulfilled in their work.

We foster a culture of collaboration, integrity, and innovation, where individuals are encouraged to grow both personally and professionally. By understanding and embodying our brand, our team members help us unlock new opportunities for success and build lasting relationships with our customers.

At Pawn Superstore, you’re not just part of a team—you’re part of a legacy and a future built on excellence, trust, and innovation. As we expand, you’re part of a vision that continues to redefine customer experience in the pawn and luxury retail industry.

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