Responsibilities:

Collaborate with stakeholders to gather and analyze business requirements for Salesforce Experience Cloud implementations.
Design and document business processes, workflows, and data models to support Experience Cloud solutions.
Configure and customize Salesforce Experience Cloud to meet business requirements, including creating and managing communities, portals, and sites.
Write user stories and detailed requirements to guide development and implementation efforts.
Design and recommend forward-looking solutions to enhance the platform's capabilities and address future business needs.
Conduct user training and provide ongoing support to ensure effective adoption and utilization of Experience Cloud features.
Perform data analysis and reporting to provide insights and recommendations for improving customer engagement and satisfaction.
Work closely with developers, administrators, and other team members to ensure seamless integration and functionality of Experience Cloud solutions.
Stay up-to-date with Salesforce releases, features, and best practices to continuously improve the platform's capabilities.

Qualifications:

Proven experience as a Business Analyst or related for 7+ years
Strong understanding of Salesforce Experience Cloud features, capabilities, and best practices.
Experience with Lightning Web Components (LWC) and Lightning Web Runtime (LWR).
Experience in the pharmaceutical industry is highly desirable.
Proficiency in Salesforce configuration, customization, and administration.
Excellent analytical, problem-solving, and communication skills.
Ability to work collaboratively in a team environment and manage multiple priorities.
Salesforce certifications (e.g., Salesforce Certified Experience Cloud Consultant) are a plus.