About this Position:

Job Title: Scientific Support Engineer

Responsibilities:

Provide leadership and guidance to a team of IT scientific support engineers, including assigning tasks, monitoring performance, and providing coaching and mentorship.
Serve as a subject matter expert and provide advanced technical support and troubleshooting for complex desktop and end-user computing issues.
Analyze recurring desktop support issues to identify root causes and implement solutions to prevent future incidents.
Maintain accurate and up-to-date documentation of scientific support processes, procedures, and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITB’s Windows, Linux, and Mac system management tools.
Familiarity with conference room AV equipment and infrastructure.
Familiarity with virtualization platforms.
Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).
Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals.

Qualifications:

6+ years of relevant, applicable professional experience.
Experience with small team leadership.
Experience with managing customer expectations and delivering the highest quality customer service.
Subject Matter Expert in Mac, Windows and Linux operating systems.
ServiceNow expertise for queue management and ticket fulfillment.
Experience in scientific computing end-user environment.
Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment.
BS/MS/PhD degree from an accredited college with an Engineering or Applied Science major or equivalent.

Local area,