Job Description

Service Desk Level 1 Technician (Windows & Mac) - Open Ended Contract (3+ Years Duration)

Are you looking to tackle new challenges and improve your Level 1 Service Desk experience? We have a new exciting opportunity for you.

We are currently seeking an eager Level 1 Service Desk Technician (Windows & Mac) to join one of the leading, media, technology, and financial institutions in NYC. But this isn't just any ordinary role - it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.

As a Service Desk Level 1 Technician, you will be working alongside technical experts driving daily impact by contributing frontline support handling L1 issues & facing off with C-Level Executive daily.

• Spearheading support to Windows & Mac Users via phone, email, or in-person
• Assisting with basic technical issues including software installation, password resets, and troubleshooting common hardware problems
• Follow established procedures for escalation of unresolved issues to Level 2 support or relevant teams
• Provide timely updates to users on the status of their support requests.
• Collaborate with IT team members to maintain documentation and knowledge base articles for common issues and resolutions

To thrive in this role, you'll need:

• 3+ years of experience supporting L1 issues
• Experience with Windows & Mac
• Exposure to O365 including Active Directory & Exchange
• Exposure to MDM tools (JAMF, Intune, SCCM, Bomgar etc.)
• Previous Experience facing off with C-Level Executives

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