Job Description
Job description
Overview:
The Service Manager is responsible for overseeing service operations, ensuring high-quality delivery and customer satisfaction. This role provides leadership to a team of Service Technicians, guiding workflow, coaching performance, and supporting continuous improvement in service delivery and business growth.
Key Responsibilities:
- Lead and manage a team of Service Technicians, ensuring efficiency, safety, and high performance
- Oversee dispatching, job organization, and preparation of materials and parts
- Support service sales and help develop customer proposals and contracts
- Drive a safety-first culture and promote service excellence and margin improvement
- Provide technical training and onboarding for new hires
- Monitor and improve service processes to enhance quality and reduce costs
- Occasionally perform fieldwork to support technicians and strengthen customer relationships
- Participate in 24-hour emergency service coverage as needed
- Collaborate with leadership on strategic initiatives and process improvements
Qualifications:
- 5+ years in field service management
- Minimum 5 years of previous work experience in a technical service role in the boiler industry
- Experience in dispatch, quoting, and customer service
- Proven leadership and team development skills
- Strong communication and problem-solving abilities
- Proficient in Microsoft Office; valid driver’s license required
- Technical diploma or equivalent experience preferred
Pay and Benefits:
- 100,000 - 130,000 Per Year
- 401K
- Health
- Dental
- Vision
Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
Work Location: In person
Job Tags
Full time, Work experience placement, Work at office, Shift work, Monday to Friday,