Job Description
Role: IS Trainer
Rate: $120,000 - $130,000
Location: New York, NY
Model: Hybrid – onsite Tuesday-Thursday (occasional onsite may be required on other days based on training schedules)
Duration: Direct Hire/Full-time
Summary:
The IS Trainer will be responsible for providing exceptional training and support to end-users in the assigned office(s). This individual will respond to requests, analyze training needs, develop relevant programs, and deliver high-quality training to attorneys and staff.
This role reports to the Senior Manager, Technology Change Management & Training and collaborates with various teams to ensure smooth software rollouts and user adoption.
Key Responsibilities:
- Schedule and deliver new hire training for attorneys and staff in assigned offices.
- Collaborate with Global Services personnel to facilitate seamless software rollouts.
- Participate in firm-wide projects, including regression testing, business needs analysis, software prototyping, and gathering user feedback.
- Design, organize, and deliver training programs for all levels of users.
- Develop and update training materials, such as QuickCards, bulletins, and handouts.
- Maintain a working relationship with Directors of Administration to identify office-specific training needs.
- Administer certification training programs in alignment with HR requirements.
- Provide “Just-in-Time” training and respond to urgent user needs.
- Promote training program opportunities and maintain an updated training calendar.
- Prepare and set up physical or virtual classrooms for training sessions.
- Coordinate with the Support Center and Support Services to troubleshoot and escalate technical issues.
- Collaborate with local IS technical teams on various projects.
- Assist Directors of Administration with evaluating technical skills of potential hires during the interview process.
- Support outside consultants with the preparation and administration of training programs.
Qualifications:
- Strong verbal, written, interpersonal, and teamwork skills.
- Comfortable delivering training in one-on-one and group settings, with the ability to translate technical concepts into understandable terms.
- Ability to work with diverse audiences, ranging from beginner users to advanced power users.
- Strong organizational skills with the ability to prioritize tasks and multitask effectively.
- Adherence to firm-wide and departmental policies, operational guidelines, and procedures.
- Willingness to travel as needed (travel is expected to be less than 20%).
Experience Required:
- Bachelor’s degree in a related field is preferred; technical school training with equivalent experience will also be considered.
- Minimum of 5 years of verified experience delivering technical training in a legal or corporate environment.
- Experience with Learning Management Systems (LMS), preferably eFront.
- Strong knowledge of:
- Windows 11 operating system
- Microsoft 365
- iManage
- Microsoft Teams
- Adobe Acrobat
- Experience with Apple iOS/macOS devices and legal applications such as:
- Aderant Expert Time
- Litera Compare
- Litera Forte
- InterAction
- Foundation
- Experience with eLearning production software such as Camtasia or Captivate is a plus.
Job Tags
Full time, Local area, Immediate start, Remote job,