As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.

Primary Duties:

Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
Exemplifies hospitality
Proactively looks for opportunities to exceed clients’ expectations

Client Service Operations

Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
Leads client check-in and check-out processes, including educating about the brand, products, and next steps
Addresses clients by name and seeks to build a warm professional relationship with them
Seeks client feedback and funnels it to the appropriate party
Works with the esthetics staff to ensure timeliness of appointments
Works with management and the esthetics team to resolve any issues decisively and effectively.
Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

Studio Operations

Job Qualifications:

Schedule Notes:

Sunday, Saturday,