Job Description
🚀 Join us as a Technical Customer Service Representative – Onsite in Irving, TX
🛠️ What You’ll Do
- Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
- Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
- Provide installation support and onboarding for PryzmIQ and AWTOS.
- Proactively engage users to drive adoption and satisfaction.
- Document findings and provide feedback for product improvement.
🧠 What You Bring
- 1+ year in technical support, help desk, or IoT/home systems troubleshooting.
- Strong communication and problem-solving skills.
- Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
- Detail-oriented and passionate about creating smooth user experiences.
- High School Diploma or GED required; Bachelor’s degree preferred .
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