Primary Duties and Responsibilities:

Promotes superior guest service
Develop partnerships with all departments to foster property goals and guest service excellence
Provides strong leadership to the property by executing programs for team members which foster positive attitudes toward company goals
Designs, develops, and implements strategic planning activities within the human resources platform
Develops the annual operating and capital budgets aligned with the Human Capital Plan strategies and effects appropriate controls and measurements to judge success in meeting the approved budgets
Provides guidance and advice to all senior leaders within the company as it relates to human resource activities, application of employment-related laws and company policies
Champions the communication of the shared vision of great guest service to all team members
Identifies all service barriers and acts to eliminate those barriers
Recognizes and rewards outstanding service providers and works to improve under-performing service providers
Facilitates the creation and measurement of performance metrics
Evaluates all areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements
Administers all Human Resource company policies and procedures

Secondary Duties and Responsibilities:

Ensures compliance with preference, gaming regulations and internal controls along with all Tribal, Local, State and Federal laws, rules, and regulations
Provides leadership coaching, career development and professional guidance to those positions within the direct reporting lines
Serves as a member of the Executive and Operational Leadership Committees
Enforces policies and procedures as required by HIPAA, Confidentiality and Privacy laws and rules

Competencies:

Designs, develops, and implements strategic planning activities with sufficient detail to append associated budgets and goals
Designs, develops, and implements preventive labor policies, procedures, and programs to maintain a union-free work environment
Development and effective utilization of evaluation programs
Superior knowledge and understanding of HRIS functionality
Excellent presentation design and delivery skills
Aligns enterprise business goals with human capital development plans and strategies
Demonstrates knowledge of all elements of change management actions